We’re excited to get some science into your hands! Below you’ll find information about order processing, shipping, delivery, and what to do if something goes wrong along the way.

Order Processing

Orders are typically processed and prepared for shipment within 2–4 business days.

During product launches, sales, holidays, and other high-volume periods, processing times may be slightly longer. We appreciate your patience while our small team carefully prepares your order.

Please note that processing time is separate from the shipping time provided by the carrier.

Shipping Rates

Available shipping options and applicable shipping fees are displayed at checkout based on your order and delivery location.

Orders that qualify for a free shipping promotion or free shipping threshold will have the discount automatically applied at checkout where applicable.

Delivery Times

Estimated delivery times are provided at checkout and may vary depending on your location, selected shipping service, carrier volume, weather, holidays, and other circumstances outside of our control.

Once an order has been transferred to the shipping carrier, Mito & Co. cannot guarantee a specific delivery date.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available for the selected service.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at info@sarahhabibi.com as soon as possible. We will do our best to make the change before your order is shipped, but changes cannot be guaranteed once an order has entered the fulfilment process.

Mito & Co. is not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information provided at checkout.

Delayed Packages

Shipping carrier delays can occasionally occur and are outside of our direct control.

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact us at info@sarahhabibi.com and we will do our best to assist you.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us at info@sarahhabibi.com with your order number.

We will review the shipment information and work with the applicable carrier where appropriate to determine the next steps.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at info@sarahhabibi.com.

Please include:

• Your order number
• A description of the damage
• Photos of the damaged product and packaging

We will review the issue and work with you to provide an appropriate resolution.

Questions About Shipping

For questions about your order or shipping, please contact:

Mito & Co.
Email: info@sarahhabibi.com