We want you to feel confident when ordering from Mito & Co. If there is an issue with your order, please reach out to us and we’ll do our best to help.

Returns

We accept return requests for eligible products within 14 days of delivery.

To be eligible for a return, your item must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was received
• Accompanied by proof of purchase or your Mito & Co. order number

To request a return, please contact us at info@sarahhabibi.com before sending your product back.

Returns sent without first contacting our team may not be accepted.

Opened Science Kits & Consumable Materials

For safety and quality-control reasons, science kits, refill materials, reagents, and other consumable experiment products that have been opened or used are not eligible for return unless the product arrived damaged, defective, or incorrect.

This helps us ensure that every Mito & Co. customer receives experiment materials that have been properly stored, handled, and packaged.

Return Shipping

Customers are responsible for the cost of return shipping for standard returns unless the return is the result of an error by Mito & Co. or the product arrived damaged or defective.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping method when returning an item, as Mito & Co. cannot be responsible for return packages that are lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive an incorrect product, please contact us at info@sarahhabibi.com as soon as possible.

Please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging, where applicable

We will review the issue and work with you to provide an appropriate resolution, which may include a replacement, replacement component, or refund depending on the circumstances.

Refunds

Refunds for returned products will not be issued until the returned item has been received by Mito & Co. and inspected by our team.

To qualify for a refund, the returned product must meet the eligibility requirements outlined above, including being unused, unopened, and in its original packaging and condition.

Once we receive and inspect your return, we will notify you whether the refund has been approved. If the returned product has been opened, used, damaged after delivery, or otherwise does not meet our return eligibility requirements, Mito & Co. reserves the right to decline the refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Shipping charges are not refundable unless otherwise stated or required by applicable law.

Order Cancellations

If you would like to cancel an order, please contact us at info@sarahhabibi.com as soon as possible.

We will do our best to accommodate cancellation requests. However, once an order has entered the fulfilment or shipping process, we may no longer be able to cancel it.

Sale & Promotional Items

Unless specifically identified as final sale, eligible products purchased during a promotion or with a discount code remain subject to the return requirements outlined above.

Refunds for discounted products will be based on the amount actually paid for the product.

Exchanges

We do not currently offer direct exchanges. If you would like a different eligible product, please contact our team for assistance with a return and place a new order separately.

Questions About Your Order

If you have questions about a return, refund, damaged product, or your order, please contact:

Mito & Co.
Email: info@sarahhabibi.com